You’ve created an fantastic new site for your client - but six months later, there’s no new content. If this situation sounds depressingly familiar, poor author experience might be the problem. There’s no one-size-fits-all recipe to make a site easy or intuitive to update. But it’s definitely possible, especially with Craft! In this session we’ll cover user testing strategies for authors/clients/editors, best practices for customizing the Craft 3 Control Panel, tips for creating useful documentation, and some stories from the field.